Terms and conditions
In General
Be More Cosmetics Oy Ltd (FI26016238) runs Vitobeauty.eu. The terms and conditions are listed below. When ordering from our site, you agree to the prices listed on the site. A sales tax of 24% is included in all prices. Delivery and payment costs are not included and will be added when you reach the checkout.
In order to place an order through the Website, the Customer must always accept the Terms and Conditions. By accepting the Conditions, the Customer undertakes to comply with the Terms and Conditions in its entirety and acknowledges that he/she has read the information.
A purchase agreement is concluded when Vito Beauty has confirmed the Customer’s order and the Customer has received an order confirmation from Vito Beauty via e-mail. Vito Beauty encourages the Customer to save the order confirmation for any future contacts with Vito Beauty’s customer service regarding the order.
Right of withdrawal and returns
When purchasing products on the Website the Customer has a 14 day withdrawal period in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying Vito Beauty’s customer support (info@vitobeauty.fi) accordingly within 14 days from when the Customer or its representative received the product ordered (withdrawal period). Our finance department will release the money back into your account within 14 days of receiving your return. This money will usually be received within 2-3 banking days but can take up to 6 banking days until it is available on your account.
The right of withdrawal/returns does not apply on opened, used or damaged products. The products returned must be in sales condition. Customer pays the returning costs.
In problem cases
If the product is lost in transit, damaged, or the customer has received a wrong product, the customer needs to notify immediately of the error via e-mail to our customer service.
Notification of wrong delivery or defective product must be made within 14 days of receipt. If the package is damaged during delivery, a claim must be made to the delivery company.
Delivery times
In general, we send the orders in 1-2 working days. Products in stock are normally delivered in 1 to 7 days of order entry on working days. Unless otherwise agreed (e.g. in connection with the reservation of products not in stock). *Please note that we do not ship GERnétic products outside of Finland.
Shipping costs
Countries: Finland - Shipping cost is 4.95€ - free shipping on orders over 40€
Countries: Estonia, Latvia, Lithuania, - Shipping cost is 6.95€ - free shipping on orders over 60€
Countries: Ireland, United Kingdom - Shipping cost is 14.95€ - free shipping on orders over 70€
Countries: Sweden, Germany, Denmark - Shipping cost is 8.95€ - free shipping on orders over 60€
Countries: Netherlands, Belgium, Austria, Poland, Czech Republic - Shipping cost is 12.95€ - free shipping on orders over 70€
Countries: Bulgaria, Spain, Luxembourg, Portugal, Slovakia, Slovenia, Hungary - Shipping cost is 14.95€ - free shipping on orders over 70€
Payment methods
Delivery and payment costs are not included and will be added when you reach the checkout. We currently accept credit/debit card payments only from VISA and Mastercard. When you pay with your credit card the payment will be managed by our payment partner (Paytrail) for a quick, smooth and safe payment. You can also choose to pay with PayPal.
Payments with Visa, Visa Electron and MasterCard
Paytrail Oyj (FI21228397) acts as an implementer of the payment handling service and as a Payment Service Provider in cooperation with credit institutions. In payments made with Visa, Visa Electron or MasterCard Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution.
Paytrail Oyj, business ID FI21228397
Innova 2
Lutakonaukio 7
40100 Jyvaskyla, Finland
Phone: +358 207 181830
Other
We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately upon the posting thereof. The Client must always read valid terms and conditions before placing an order.
If you have any questions regarding any of these terms please contact the customer service team under ”Contact us” on the site.
Text Marketing Terms and Conditions
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.